Dispute Resolution

Alternative dispute resolution

For alternative dispute resolution, consumers can appeal to appropriate bodies (ADRs), which meet specific quality criteria, for any type of dispute they have with suppliers of goods or services, by contacting the following e-mail addresses:

-The address of the EDR platform (Electronic Dispute Resolution)
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseL anguage

-And the address of the website of the General Secretariat of Trade and Consumer Protection which provides information about Out-of-court – Alternative dispute resolution
http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html